Overcome Hotel Turnover and Improve Morale With Better Shift Coordination ...Middle East

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Overcome Hotel Turnover and Improve Morale With Better Shift Coordination
source : hospitality net ( Middle East ) () 32
Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open. That means managers need to schedule staff around the clock, ensure adequate coverage during peak hours and seasons, and accommodate staff requests for time off. That’s increasingly a difficult task as worker departures soar; in January 2023 alone, 5.4% of all accommodation and food service workers quit their jobs.

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