CVS has been forced to issue a groveling apology after customers called out stores for closing 90 minutes early – leaving them in the dark.
The US pharmacy chain has been called out on social media, as shoppers criticize CVS for getting on their “last nerve”.
On Saturday, an irate customer at CVS called out the chain for leaving them stranded.
They claimed the store in DC had closed a full 90 minutes before it was supposed to – despite having a sign that said it would shut at 10pm.
This came as CVS was destroying its reputation in the community.
The fiery post on X said: “Why is every @cvspharmacy store in Navy Yard DC closed at 8:30 pm when the sign on their door clearly says they close at 10?
“Completely ridiculous bs from a store that is on the last nerve of everyone in the neighborhood to begin with.”
The US Sun has reported on the constant trouble to face CVS, including the news that the chain is closing 270 more spots in 2025.
CVS is in a transitionary period right now, as it pivots to opening smaller format stores to make it easier for patients to access medication.
The company has said that “The new pharmacies will be introduced in select neighborhoods to help bridge gaps in care and make it easier for patients to access medications, immunizations, and other pharmacist-provided health-care services.”
The US Sun has also reported on continued customer complaints to hit the company.
This was after it gave a child the wrong dose of his medication.
Given all this, the lack of communication from CVS to its customers about something as simple as opening times can be seen as especially damning.
CVS REPLIES
CVS did respond to the complaint about opening times, but it was hit again by the same customer with a fierce response of their own.
The company issued a standard reply to the customer: “We apologize for your recent inconvenience with the Pharmacy location.
“We will share your concerns with the Pharmacy leadership.”
However, the shopper wasn’t satisfied with that, and hit back for a second time, this time even stronger.
They revealed that this wasn’t an isolated incident, and had actually taken place at several CVS locations.
CVS closes 900 stores
CVS Health is finishing up its three-year plan to close 900 stores.
CEO Karen Lynch said it has shut down 851 so far, The Associated Press reported in August 2024.
The company announced the plan in November 2021, saying that the closures would lead to a retail presence that ensures it has the “right kinds of stores in the right locations for consumers and for the business,” per CNN.
The shutdowns amount to almost 10% of CVS’s footprint, in response to the shifting of “consumer buying patterns.”
The closures are part of a wider change in strategy of the company’s almost 10,000 locations.
Some stores have been removed to include more health services, such as primary care, and an “enhanced version” of CVS’s HealthHub layout.
“We remain focused on the competitive advantage provided by our presence in thousands of communities across the country, which complements our rapidly expanding digital presence,” Lynch said in 2021.
The shutdowns cost the company approximately $1 billion dollars in the fourth quarter of 2021, according to CNN.
The shopper replied to CVS: “Multiple locations- and it was the entire store that closed, not just the pharmacy.
“Both stores in the neighborhood closed hours before the posted time without warning or any signs on the doors as to what was going on.”
It is vital that patients have access to medication and healthcare items when they know they can.
It is not known why CVS is closing stores early, nor is it clear if this is linked to its smaller format store plan.
The US Sun has reached out to CVS for further comment on the incident.
GettyOn Saturday, an irate customer at CVS called out the chain for leaving them stranded[/caption] Read More Details
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