The Future of Hospitality: Harnessing Technology to Empower Human Connection ...Middle East

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The Future of Hospitality: Harnessing Technology to Empower Human Connection
source : hospitality net ( Middle East ) () 45
As technology evolves, so do the demands of our industry and workforce. Yet, in hospitality, technology’s role should be simple: it must empower people, not replace them. Our industry revolves around human connections, and while automation can streamline operations, it’s the personal touch that brings guests back and drives team engagement. In a recent conversation with Rob Smith, CEO of Stonebridge Companies, we explored the balance between digital innovation and human interaction—a conversation that feels more relevant than ever as labor challenges and shifting guest expectations reshape hospitality.

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