A PILOT with a major US airline has slammed his own company as he addressed passengers on his plane’s intercom system.
He did his best to settle disgruntled passengers during a four-hour flight.
Passengers were forced to take a long flight without drinks or snacks and were not happy with just water.
But a United pilot stepped out of the cockpit and addressed travelers face-to-face to address their concerns.
“We have not done you right,” confessed the captain in a viral video shared by TikToker, Nancy Kaatz.
The heartfelt clip went viral as viewers applauded the former United States Air Force pilot, for handling the difficult situation with sincerity and sensitivity.
He said: “I am disappointed in my company, and the way that we failed you today.
“You have put food on my table for the last twenty six years.
“If you had any idea how much those ten kids ate, you would understand the depth of my sincerity.
“If I were in charge, there would have been a cart full of goodies for you out — at least in the gate area.
He went on to explain to passengers that the refreshment free ride was an awful effect of a company “switch,” which left their flight lacking treats.
He then then encouraged customers to offer feedback to United, letting executives know “the impact” the airline’s mistake has had on their journey.
The pilot continued: “I also flew in the Air Force — I flew the A10 Warthog. Seven combat tours.
“I’ve had the opportunity to put together several teams. I’d like to put together a team today, of you, me and my crew.
“We’re all going to the same place, let’s have a great time doing it.
“I’m going to invite you to help me put the ‘friendly’ in the friendly skies. Let’s be kind to each other. Let’s be polite.”
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Viewers were quick to comment on the viral post and one said: “What a way to diffuse the situation, take accountability, and provide clear, transparent communications.
“This should be a module for customer service training.”
Another added: “The casual “I flew a death machine designed to get shot at and survive” lore drop in there in case anyone was feeling spicy was brilliant.
“Sad we have to gentle parent so many adults anymore, but this is 100% how to do it.”
While a third said: “I adore this Man. We need more people like this man.”
This news comes after a United Airlines plane caught fire ‘after hitting a rabbit’ as terrified passengers screamed for help.
And JetBlue and United revealed Blue Sky which is a unique consumer collaboration that links the two companies loyalty programs.
Plus, a huge US airline has confirmed flights will be ‘automatically delayed’ through the summer – but it’s good news for travelers.
Finally, major US airlines are reportedly charging certain passengers more when booking tickets, according to a travel expert.
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