Oasis fans have said they are outraged and “crushed” after their tickets for the band’s reunion tour were cancelled after sellers accused them of being bots.
Swathes of concertgoers took to social media after receiving emails from sellers Ticketmaster and Gigs and Tours saying bots had been identified making their purchase for Oasis Live ’25 tickets.
The issue comes as Ticketmaster is being investigated after standard tickets for the tour more than doubled in price.
One fan who spent £300 on tickets to see the band live at Heaton Park in Manchester said the way he was being treated was unacceptable, calling it a “complete s***show”.
Matthew Ewers, 41, from Nottingham, bought two tickets when they went on sale on 31 August.
He logged into the three sellers’ websites – Ticketmaster, Gigs and Tours and See Tickets – at 7am, joined the queues at 8am and when the tickets went on sale at 9am was notified he was among hundreds of thousands waiting.
At around 11.15am, he remembers being ready to give up when his Gigs and Tours page loaded and he was able to buy two tickets for about £300.
“I’ve been a fan for ages since I was a kid, but I didn’t get to see them live before they split up,” he told The i Paper. “I had joked, when the rumours first started, about selling my partner’s children if they reformed.”
He paid for a non-refundable hotel room in Manchester and had been looking forward to realising a lifelong dream – until he received an email from Gigs and Tours on Friday telling him his tickets had been cancelled.
The company accused him of using a bot to buy the tickets and potentially reselling them on unauthorised sites.
He was told to fill in a “very vague form” to prove that he was a legitimate fan.
“This will be the last chance to see them live, because it’s not going to happen again,” he said. “And if they’re allowed to pull stunts like this, to take tickets off genuine fans, what are they going to do?”
He said ticket sellers “can’t continue to behave like this” and raised concerns about the prospect of his tickets being resold at a higher price.
“I’d almost bet that when these tickets get resold if I don’t get them back, they get sold at the biggest price that the surge pricing reached, which isn’t what I paid,” he said. “So all of a sudden, who’s profiteering?”
He said the accusation that he was potentially a tout was “quite offensive”.
After complaining on X, Gigs and Tours contacted him and again told him to fill out the form, but he still has not heard whether he will get his tickets back.
“I’ve spent the weekend racking my brains as to what might have made their team of experienced fraud people think that it was a bot purchase, given that I’m chief information officer for a technology firm, and I cannot think of anything regarding how my laptop is configured,” he said.
Marta Bonnet is among fans whose tickets were cancelled (Photo: Marta Bonnet/PA Wire)Marta Bonnet, a 48-year-old fan from Spain, said she spent more than £3,000 for herself, her husband and her two teenage children to see Oasis at Wembley, and received an email from Ticketmaster saying her tickets had been cancelled.
The email claimed it was “identified that bots were used to make this purchase”.
“At first we thought this email was fake or a spam email, but no, it was true,” she said.
“We usually use Ticketmaster to buy our tickets … But now, how can I trust this page, which is supposed to be the official page? I really can’t believe what has happened.”
Leighah Conroy, 24, from Cumbria, said she and her friend received the same email.
Oasis fans could get refunds if Ticketmaster broke law with dynamic pricing
Read More“To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets,” she said.
“Our heads have been pretty battered these past 24 hours. I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”
The Competition and Markets Authority launched an investigation into Ticketmaster last year over its handling of Oasis ticket sales, including its use of “dynamic pricing”, which is where the price of tickets rises at times of high demand.
It followed complaints from fans that the prices for the 17 shows were increased without warning.
The Gallagher brothers have said they had no input into how tickets were priced.
The Government has announced plans to cap the price of resale tickets in a crackdown on ticket touts and put out a call for evidence on dynamic pricing.
A spokesperson from Ticketmaster said: “Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review.”
Gigs and Tours was contacted for comment.
Read More Details
Finally We wish PressBee provided you with enough information of ( ‘My Oasis £300 tickets were cancelled over bot claims – I’m outraged’ )
Also on site :
- I Tried 15 Different Brands of Potato Chips and Found a New Favorite
- 35 Summer-Ready June Nail Ideas to Brighten Up Your Look
- Paris arrested Telegram founder to meddle in Romanian election — Moscow