Is Customer Service an Oxymoron or Leadership Tool for Hospitality Managers? ...Middle East

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Is Customer Service an Oxymoron or Leadership Tool for Hospitality Managers?
source : hospitality net ( Middle East ) () 62
86% of consumers will pay more for a better customer experience. 89% of consumers began doing business with a competitor following a poor customer experience. 79% of consumers who shared complaints about poor customer experience online had their com...

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