Key steps to promoting mental serenity in the hospitality workplace ...Middle East

The hospitality industry, despite being based on a premise of welcoming human-centricity, is not always known for its values of civility and mental serenity. Behind the scenes, the working environment is relentlessly fast-paced and demanding. Customer needs have to be met and services must be delivered within the shortest of time frames. The heat is always on. Is it any wonder that today’s hospitality students perceive the industry as being in need of promoting better levels of psychological safety and mental well-being? At a time when attracting and retaining talent has become an urgent priority, hospitality managers would do well to look at what mental serenity procedures are in place in t

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Key steps to promoting mental serenity in the hospitality workplace ...Middle East

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