Good morning. Earlier this week, I had a chance to chat with Intuit CEO Sasan Goodarzi and play with the four AI-powered agents that are rolling out next week for Quickbooks Online. It’s the first time I’ve seen agents deployed so effectively in handing off tasks to each other while helping humans be more productive. (I did enjoy seeing Cognizant’s Babak Hodjat create multi-agent systems on the spot at the Fortune COO Summit earlier this month, but many of us will deploy agents, not create them.)
Intuit has four themed agents—a customer one for spotting leads in emails, drafting emails, and tracking interactions to the point of sales; one for payments to streamline and speed up that process; another for finance, to analyze and help you boost the health of your business; and a fourth for accounting, to reconcile expenses and make your bookkeepers happy. If I’d had this a decade ago, I might have remained an entrepreneur.
“By far, this is the most significant launch we’ve ever had in our history because it’s end-to-end,” Goodarzi told me. “The fact that we have launched a virtual team that can do a lot of work, from managing your leads to making sure you get paid and your accounting is done, and it’s a combination of AI and humans doing the work. It’s been in the works for six years.”
“It’s not about workflows,” he said. “It’s about a business feed that does everything for the customer while they’re always in control. And it’s not just about technology; it’s also about human expertise because, in our world, even Millennials, they want the reassurance of a human.”When I asked Goodarzi to reflect on what this means for the identity of a company that most associate with taxes and accounting, he said: “I want us to be known as the money company because of how we help businesses and consumers.”More news below.Contact CEO Daily via Diane Brady at [email protected]
This story was originally featured on Fortune.com
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