DENVER (KDVR) — Spend enough time in Denver, and you'll soon hear unflattering nicknames for some of the grocery stores in the metro area.
And thanks to an analysis of 3,000 grocery stores across 100 U.S. cities, it's easy to see why: Three Denver metro grocery stores are ranked among the top ten worst grocery stores in the nation, and six grocery stores in Denver alone are noted in the top 50.
Denver's grocery store woes have grown in the past year, according to the report published by Solitaired. Last year, there was only one store with a Denver address that ranked among the top 10 worst-rated grocery stores. This year, there are two in the top 10, and six in the top 50. However, Aurora saw its ranking among the top 10 decrease significantly from three to one.
According to Google reviews, the Safeway on 40th Street in Washington, D.C., was worse than the King Soopers on Green Valley Ranch Boulevard, with both locations earning 3.4-star ratings.
Worst-rated grocery stores include some in Denver metro
Here's where Denver and Aurora ranked in the top 10 worst grocery stores in the U.S.,
Safeway - 40th Street NE, Washington, D.C. King Soopers - Green Valley Ranch Boulevard, Denver Kroger - East Exposition Avenue, Aurora TA Travel Center - University Boulevard NW, Albuquerque Safeway - South Othello Street, Seattle Giant Eagle Supermarket - Cedar Avenue, Pittsburgh Safeway - East 20th Avenue, Denver Walmart Supercenter - South Robert Street, St. Paul, Minnesota Walmart Supercenter - East Capitol Drive, Milwaukee Walmart Supercenter - Steelyard Drive, ClevelandThe analysis noted that Denver and Aurora join Irving, Texas, as having the lowest average-rated grocery stores in the U.S., and Denver is a particular sore spot with six of the 50 worst stores landing within city limits.
The analysis of the Google reviews also looked at the stores with the worst prices, food quality, lines and customer service. Colorado stores only appeared in one of those aspects: Customer service. The analysis listed four stores among the top 10 for the worst customer service.
"Here, Denver’s grocery store woes continue past just the overall rating," the report stated. "The city has the highest frequency of negative reviews about customer service, and 11 out of the 50 worst grocery stores for customer service are located in the city."
Union accuses King Soopers in lawsuit of violating agreement ending strikeThe ranking looked at reviews of 3 stars or less that included "long line" and "unprofessional" for customer service metrics. To quantify that number, the count of the keywords was calculated per store, then divided by the total number of reviews to find the "frequency of mentions per total reviews percentage."
Denver stores ranked among worst customer service
The list of stores with the worst customer service included:
TA Travel Center - University Boulevard NE, Albuquerque - 5.08% Kroger - North MacArthur Boulevard, Irving, Texas - 4.86% Tan A Supermarket - West Broad Street, Richmond, Virginia - 4.7% King Soopers - Quebec Street, Denver - 4.52% Kroger - Caroline Street NE, Atlanta - 4.31% King Soopers - Green Valley Ranch Boulevard, Denver - 4.07% King Soopers - Speer Boulevard, Denver - 3.92% King Soopers - Chestnut Place, Denver - 3.88% Kroger - Gallatin Pike, Nashville - 3.82% Safeway - South Downing Street, Denver - 3.76%However, Denver may be in a better boat than some others: The report found Jersey City, New Jersey, was the worst for both food quality and prices, with the highest frequency of negative reviews for both.
Some Denver stores made it out OK in the ranking: The Denver Central Market on Larimer Street was Colorado's highest-ranking grocery store on the list of best stores in the nation, per Google reviews. The store was ranked 14th best with a 4.7-star ranking, but was also the only Colorado store to make it into the top 50.
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