Sarah Gianni (left) and her children Thomas, 4, Adelaide, 2, and baby Daisy met 911 operator Lorie Teague (right) for the first time at the Chatham County Emergency Response Center. (Photo by Henry Taylor/Chapel Hill Media Group.)
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One of the last places you’d expect to find a newborn is a 911 call center. But there was a baby at the Chatham County Emergency Operations Center on Friday, April 25th. Why? So she and her mother Sarah Gianni could meet Lorie Teague, the 911 operator who helped deliver the infant over the phone just two weeks ago.
“I texted my husband ‘hey, I’ve had a couple contractions, we’re gonna get moving and go to the hospital,'” said Gianni. “Because my daughter, my other daughter, was a very fast labor so we knew we didn’t have much time to do much. And then I had to go back in and I said ‘I need to go to the bathroom one more time,’ and my water broke at that point. My mom heard me scream, I think, or yell for her.”
Gianni said that when she and Corinne Townsend, her mother, realized they wouldn’t make it to the hospital in time to deliver baby Daisy, they decided to call 911. The following is an excerpt from their call:
Gianni: I feel the head!
Teague: You feel the head?
Gianni: Yes!
Teague: Alright, we are sending the paramedics, just stay on the line and I’ll tell you exactly what to do next, okay?
As you can probably tell, tensions were high, but Gianni said Teague’s guidance provided more than just instructions for safe delivery.
“My mom called the ambulance and that’s when Lorie picked up and we got to hear her talk us through it and she was very reassuring and calm the whole time,” she said. “And I know that calmed my mom down. She was pretty, you know, nervous, like she wasn’t expecting to catch her grandbaby.”
With Teague’s instructions, the delivery went smoothly.
“She came out safe and sound,” Gianni said of the newborn, “and the ambulance got there a little while later to cut the cord and help clean up and everything.”
And now, two weeks later, Gianni and Daisy got to meet Teague in person for the first time.
“It was a good closing of the loop I guess,” she said. “To put a face to her name, or you know, her voice, and just to see her love on Daisy a little bit.”
Although it was a stressful situation, Teague says this call was one of the good ones.
“We don’t get those good calls often enough, I think,” Teague said. “It’s good when we have one come in.”
A Siler City resident, Teague has worked as a 911 operator for six years. She’s also a mother of three, which is experience she was able to draw upon while coaching Gianni through labor.
“I was telling her, I said my last one came almost as quick as hers, so I understand that urgency,” she said. “It’s like sometimes we don’t get that extra minute. She did great because I think she had that experience too. She had those other two, so. She was really good, and it was like… get grandma to calm down, grandma calmed down, and it was a good outcome for everybody.”
Believe it or not, this was far from Teague’s first time dealing with this situation. In fact, since Chatham County opened its new Emergency Operations Center in 2023, she says the labor calls have become more frequent.
“We had four since we came into this building, and before that it was maybe one or two a year.”
She says that her best advice for people dealing with emergency labor is to do whatever they can to stay calm. And that is true when placing any 911 call.
“Breathe, breathe, breathe, and listen. We’re gonna help you. We’re not the ones who are coming but we’re gonna help you until they get there.”
And that’s exactly what she did for Gianni. The following is how Gianni’s mother ended the 911 call with Teague once baby Daisy had been delivered:
Townsend: They’re here.
Teague: Alright, I’ll let you go and show them to mom, okay? Congratulations!
Townsend: Thank you! And your name is?
Teague: My name is Lorie.
Townsend: Lorie. Alright, thank you!
Teague: You’re very welcome.
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