Dubai Health Authority received over 2 million health query calls in 2020 ...United Arab Emirates

Dubai: In 2020, Dubai Health Authority’s (DHA) Contact Centre received 2,210,195 calls, out of which, 870,732 were related to COVID-19, according to a top DHA official. Fatma AlKhajah, Director of the Customer Happiness Department at DHA added that 49,651 calls were received for booking appointments for the COVID-19 PCR test, while 124,780 calls were made to book appointments for the Doctor for Every Citizen service, which provides free 24x7 consultation and answers queries regarding COVID-19 via video and voice calls. Call centre provides steady stream of services Emphasising the role played by the call centre during the peak of the pandemic in 2020, AlKhajah said: “The centre maintained t

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Dubai Health Authority received over 2 million health query calls in 2020 ...United Arab Emirates

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