ALDI’S new store change has been dubbed “ridiculous” by shoppers as they fear the retailer is moving towards the dreaded Costco model.
Fans on the r/Aldi Reddit thread have come together to complain about the new layout which seemingly wants customers to search ages for items.
The Costco model refers to a style of store layout that forces shoppers to hunt for their items, making the shopping experience harder and more time-consuming.
It’s designed to encourage wandering around the store to expose the customer to more items they weren’t originally looking for.
Costco has previously claimed that this treasure hunt style benefits customers.
Now, Americans fear that Aldi is heading down the same path.
The caption on the thread said: “Both the Aldi’s nearest my changed their store layouts – and now it takes me AGES to find my weekly favorites!
“Anyone else’s store do this recently?
“It seems so strange that both of the ones in my area would within just a week or two.”
It didn’t take long for customers to agree strongly with this sentiment.
Many unhappy shoppers criticized Aldi for the layout move.
One person said: “Yes, a couple weeks ago.
“Every single person in the store was annoyed.
“They still are but just aren’t verbalizing it as much.
“There are now two full aisles just of chips. It’s ridiculous.
“And fruit cups / applesauce are in a different aisle than canned fruit, which doesn’t make sense to me.”
A second person bemoaned: “Omg yes and I absolutely hate it.
“I make sure to share my thoughts on the new layout in the receipt survey every time.”
And a third person added: “They recently changed mine, and the layout is soooo confusing now to the point I dread going there.
“Some things that should be grouped together are now in 2 different aisles!”
Costco Return Policy
What are the details of the famous return policy?
“We guarantee your satisfaction on every product we sell, and will refund your purchase price,” the return policy states.
There are a few exceptions to this 100% satisfaction guarantee which are:
Electronics – Returns will be accepted within 90 days of the date the member received the product. Diamonds – 1.00ct or larger must be returned with all original paperwork within 48 hours and they will be inspected for authenticity. Cigarettes and alcohol – These items cannot be returned by law. Items with a limited useful life expectancy such as batteries and tires cannot be returned. Special Order Kiosk and Custom Installed Programs can only be returned or refunded if under warranty repair/replacement. Gold bullion, bars, and silver coins are non-refundable. Shop Cards are non-refundable. Airline and Live Performance Event items are non-refundable.Costco memberships can be canceled and refunded at any time if a customer is dissatisfied.
It is important to note that it has not been directly confirmed by Aldi why the changes have been made.
While the Costco method might be irritating for some, it is a standard retail practice to encourage shoppers to buy more items.
This is done by carefully arranging specific things near each other.
An Aldi worker explained on the same thread: “So twice a year aldi does do a reset around the store for all the seasonal stuff that comes in.
“But currently corporate is trying to make the store layout more similar so pretty much every store is about to have a new layout if not already.
“The store I work at is scheduled to get a new layout in June.
“I think most stores will now have produce right by the front door.”
AlamyThe Costco method is designed to encourage wandering around the store to expose the customer to more items they weren’t originally looking for[/caption] Read More Details
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