A TARGET shopper seemed bewildered by a worker’s response after he abandoned his cart over the state of the checkout lines.
The customer was perplexed that all self-service machines were closed at the outlet in Tyler, Texas – located around 98 miles from Dallas.
And, adding to his confusion, only four registers were open, according to an X post.
Eric revealed he waited in line but abandoned his efforts after just 10 minutes.
“Left my cart and walked out with nothing,” he raged.
He told a store worker that he was leaving, and she appeared not to bat an eyelid.
“I let an employee know and she couldn’t have cared less,” he said.
“Classic.”
A Target spokesperson apologized within 10 minutes of the customer raising the complaint.
“We are sorry to hear that,” they said.
“We want to make sure that the store leadership is made aware of the issue.”
They thanked the customer for raising the issue.
Target, like other retailers, has come under heavy criticism over its checkout policy.
Eric is not the only customer that has abandoned their cart in frustration.
Fellow shopper Kimberly Billings threatened to boycott the chain after being left bemused in the store.
According to a Facebook post, she encountered the retailer’s 10-items or less self-service policy.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
She was furious about how the number of items decided which line she would wait in.
“I like to bag my own items and I’m also quicker than most of the people that work there but if I get over 10 items now I’m forced to wait in a long line?” she said.
“Bye bye Target. That’s what express lanes are for not every self-checkout.”
The 10-item or less policy has been in force since March 2024 and it’s unlikely it’ll be reversed.
MISS THE TARGET
Target bosses explained that it was tested in a select number of stores during the fall of 2023.
Chiefs were pleased with its impact and it was rolled out on a widespread basis.
A spokesperson told ABC News the company saw a downturn in theft as a result of the policy – even though combatting crime wasn’t its original intention.
But despite the success, some shoppers have viewed the item limit as more of an inconvenience.
Scores of shoppers have claimed they are done with the retailer over the measure.
Meanwhile, others were left puzzled because they wondered how shoppers could leave Target with just 10 items in their carts.
Item limits have not just been rolled out at Target locations.
Certain Walmart stores have restricted self-checkout users to a maximum of 15 items.
And, the company has come under fire over having dedicated self service machines for Walmart+ members.
Walmart+ is a subscription package that costs $99 a year.
Item limits have been introduced at the kiosksAlamy Read More Details
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