Recently, the Natwest app and online banking service experienced a technical issue that left customers unable to access the mobile app. This disruption in service has caused frustration and inconvenience for many individuals who rely on these platforms for their day-to-day banking needs.
It is imperative for financial institutions like Natwest to ensure the reliability and functionality of their digital services, as more and more customers are opting for online banking options. The inability to access the app not only hinders customers' ability to check their balances and make transactions, but it also erodes trust in the bank's ability to provide consistent and secure services.
One user on X said: "@NatWest_Help I cannot get into my online banking or use the app. I have been trying to do this for hours! Really inconvenient as I need to send some payments!! When will this be resolved??"
Another said: "@NatWest_Help your mobile app and online banking are still down. Your service status page is out of date and my internet connection is fine. Update soon please?"
In response, the NatWest help account said the issue is 'currently being looked into' by the tech team. The account said: "Good morning! We're aware that customers currently aren't able to access their app or online banking.
"We've reported this internally and it's currently being looked into by our tech team. We're hoping this will be resolved as soon as possible."
From just after 5am on Tuesday morning, Natwest received a surge in reports of issues on outage tracking website Downdetector.com.
As of 7.36am, Natwest had seen nearly 4,000 reports of an outage. Most of the reports related to either mobile banking or online banking, with some users flagging issues with logging in online.
In response, the NatWest help account said the issue is 'currently being looked into' by the tech team. The account said: "Good morning! We're aware that customers currently aren't able to access their app or online banking.
"We've reported this internally and it's currently being looked into by our tech team. We're hoping this will be resolved as soon as possible."
Read more
Memorial Day, a civic prayer for the living and the dead Father and son drown in Lake Anna in VirginiaSarah H
Also on site :
- Supreme Court concludes term with rulings on birthright citizenship and the ACA
- Meta Initially Pursued Ilya Sutskever's $32B AI Startup, Now Seeks to Hire Its CEO
- Apple’s ‘F1’ Roars Out of the Gate with $55M+ Debut, Breaking Studio Record