Microsoft Teams, a popular communication and collaboration platform, recently experienced an interruption of service that left many users frustrated and unable to access certain features. This incident has raised concerns about the reliability and stability of such platforms in today's digital age.
The interruption occurred unexpectedly, catching both individuals and businesses off guard. Users were unable to send messages, make video calls, or access shared files for several hours. This disruption severely impacted productivity and hindered effective communication among team members.
The outage began Friday at around 11 a.m. Eastern Time, with reports of technical issues spiking in the afternoon and peaking shortly before 2 p.m. More than 14,500 service incidents were reported by then, outage tracker DownDetector's data shows. By 5:44 p.m., the number of reports fell to a little less than 1,100, according to the tracker.
Microsoft did not immediately respond to CBS MoneyWatch's request for comment.
The company said backup switchovers for North and South America were ongoing. Outage reports on DownDetector fell to almost half their peak level as of 3 p.m. EST but subsequently leveled off, indicating continued issues.
Teams is a messaging and videoconferencing app with over 320 million monthly average users as of September 2023.
The cause of the outage was not known but Microsoft was aware of the problem, responding to people who pointed out the outage on X, formerly Twitter.
"Hi there. We apologize for the inconvenience, our engineering team is aware and actively working to resolve this issue," Teams posted. "Additional updates can be found in the admin portal under TM710344."
No word on when the outage would be restored but Outlook works in the meantime.
Of course, some people also took the opportunity as a chance to end work a bit early for the weekend.
At 5:02 p.m. EST, Microsoft also acknowledged that “many customers remain impacted by this issue” but said the company is seeing “a reduction in errors and an increase in (service) availability.” The company has also said was working to address specific failures of Teams functions in parallel with its broader network efforts.
According to DownDetector, reported issues with Teams continued to decline and were close to normal levels as of 7:45 p.m. EST.
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