Shakedown or smart business? Quebec restaurants balk at hefty penalty for using competitor’s payment machines

In the restaurant industry, stability is critical. So when David Ferguson noticed an unexpected $200 charge on his credit card bill from the tech company he uses to help manage his business, he figured it was an accounting mistake. Ferguson is the chef and owner at Gus, a small restaurant in Montreal’s Petite-Patrie neighbourhood. He started using Lightspeed, a publicly traded Canadian point-of-sale (POS) supplier, about four years ago. It provides services to thousands of restaurants and retailers across Canada. Ferguson describes the company’s cloud-based software platform as the “central nervous system” of his restaurant. It helps him keep track of his inventory and staffing. It also pr

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