This week, Hertz posted a "Notice of Data Incident" on its website, informing customers about a 2024 episode involving Cleo Communications. Cleo operates a file transfer platform that Hertz uses for "limited purposes." Despite those limited purposes, Hertz confirmed that actors exploited zero-day security flaws in Cleo's network and accessed Hertz customer data. It appears actors accessed this data in both October and December of last year.
Hertz says it has reported the situation to law enforcement, and is reaching out to regulators as well. The company says Cleo launched an investigation, and patched the security flaws that lead to the breach in the first place—though that will likely not be of much comfort to affected customers.
What should I do if my Hertz data was breached?
Hertz maintains that this user data has not been used to commit fraud, but that doesn't mean it won't happen. Bad actors can use the information leaked in this breach to steal your identity, open bank accounts, and take out credit cards and loans in your name. As such, you should take steps to protect your identity.
While Kroll will do a lot of the work for you, there's more you can do here to keep yourself protected. For starters, you can obtain a free credit report from Equifax, Experian, and TransUnion once a year. Since each is independent, you can stagger your requests to effectively check your full credit once every four months. If you have been involved in this security incident (or any one like it) you can also put a freeze on your credit to ensure no one can access your report for any reason.
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