Swathes of concertgoers took to social media after receiving emails from sellers Ticketmaster and Gigs and Tours saying bots had been identified making their purchase for Oasis Live ’25 tickets.
One fan who spent £300 on tickets to see the band live at Heaton Park in Manchester said the way he was being treated was unacceptable, calling it a “complete s***show”.
He logged into the three sellers’ websites – Ticketmaster, Gigs and Tours and See Tickets – at 7am, joined the queues at 8am and when the tickets went on sale at 9am was notified he was among hundreds of thousands waiting.
“I’ve been a fan for ages since I was a kid, but I didn’t get to see them live before they split up,” he told The i Paper. “I had joked, when the rumours first started, about selling my partner’s children if they reformed.”
The company accused him of using a bot to buy the tickets and potentially reselling them on unauthorised sites.
“This will be the last chance to see them live, because it’s not going to happen again,” he said. “And if they’re allowed to pull stunts like this, to take tickets off genuine fans, what are they going to do?”
“I’d almost bet that when these tickets get resold if I don’t get them back, they get sold at the biggest price that the surge pricing reached, which isn’t what I paid,” he said. “So all of a sudden, who’s profiteering?”
After complaining on X, Gigs and Tours contacted him and again told him to fill out the form, but he still has not heard whether he will get his tickets back.
Marta Bonnet is among fans whose tickets were cancelled (Photo: Marta Bonnet/PA Wire)
Marta Bonnet, a 48-year-old fan from Spain, said she spent more than £3,000 for herself, her husband and her two teenage children to see Oasis at Wembley, and received an email from Ticketmaster saying her tickets had been cancelled.
“At first we thought this email was fake or a spam email, but no, it was true,” she said.
Leighah Conroy, 24, from Cumbria, said she and her friend received the same email.
Oasis fans could get refunds if Ticketmaster broke law with dynamic pricing
Read More“Our heads have been pretty battered these past 24 hours. I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”
It followed complaints from fans that the prices for the 17 shows were increased without warning.
The Government has announced plans to cap the price of resale tickets in a crackdown on ticket touts and put out a call for evidence on dynamic pricing.
Gigs and Tours was contacted for comment.
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