Reviewpro Reputation Supercharges Its AI Responses Feature to Boost Hotel Efficiency and Personalization ...Middle East

BARCELONA, Spain, June 17, 2025 – Shiji, the global hospitality technology leader is announcing a significant upgrade to Reviewpro Reputation’s AI Responses feature, turning what was once a tedious task into an efficient, consistent experience. With a single click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect valuable staff time toward meaningful guest service. The result: faster, more consistent engagement and elevated trust with prospective guests. Just one month into a trial, HM Hotels used AI responses to respond to over 82% of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100% response rate on key platforms like Google, Booking.com, and Tripadvisor.

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