FOR six months, a woman has been unable to access a $30,000 check after a major bank holds the money hostage.
She received and deposited the hefty IRS check months ago, but her bank has since frozen the account.
WSBTVA Georgia woman said her bank has frozen her business account with $30,000 in it[/caption] WSBTVTruist Bank said they are looking to resolve the matter as quickly as possible[/caption] WSBTVThe woman received the money as an IRS refund after selling a ballroom she owned[/caption]A Georgia woman is desperate to gain control of a $30,000 check she put into a Truist bank account many months ago, as reported by a local Atlanta news outlet, WSB-TV.
Kristine Knipp said she opened the business account at Truist last November to deposit the $30,088 check, but now isn’t able to access it at all.
“It’s like, are you going to keep that money forever?” she questioned.
It was revealed that the IRS was going to conduct an employee retention credit check because of Knipp’s past investment.
The Georgia woman owned Ballroom Dance Club in metro Atlanta for 30 years before selling the dance studio during the pandemic.
However, she didn’t receive tax credit from the big sale until last year.
“It’s money that I had plans for to help continue to pay off some bills that I incurred during the 2020 pandemic, having two businesses in metro Atlanta,” she explained.
Although the money was rightfully hers, Knipp’s bank closed the business account and kept the money.
Knipp told WSB-TV that she wrote multiple letters to the bank, month after month, but was met with the same response.
Truist wrote back: “Truist exercised its right to freeze your account until the validity of the check and ownership of the funds are verified.”
“I have plans for that money. I’m retired. I have things I need to do with it,” Knipp added.
Truist is a top-10 commercial bank with total assets of $536 billion as of March 2025, according to its website.
The bank, with headquarters in North Carolina, has over 1,900 branches, $310 billion in loans, and $404 billion in deposits.
Despite filing several complaints with the CFPB and FDIC, Knipp said the money has not been returned to her or the IRS.
How to contact your bank
WITH bank scams running rampent, it is important to know how to reach out to your bank without risking fraud.
There is of course the foolproof method of going to your bank in person, but you are likely going to be directed to a customer care phone line.
In order to ensure that you are contacting the bank, make sure to use a phone number given to you by the representative or off of the bank’s website.
Some banks also have online helplines that can securely connect you with a representative.
Conversely, if you think the bank is reaching out to you with an account issue – make sure to verify the concern by calling a bank contact that you know is legitimate.
Scammers commonly mascarade as bank representatives to steal information from frightened customers.
The bank told WSB-TV: “We’re working diligently to help resolve the matter.”
Truist Bank did not immediately reply to The U.S. Sun’s request for comment.
Knipp wasn’t the only one who had trouble accessing her money.
Shelley Camp dropped money into an online bank account with Greendo, which has since been locked because of a fraud alert, as reported by WSB-TV.
The money in the account was also part of Camp’s IRS refund.
“It’s a big mess. It’s a big mess,” Camp said.
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