Flynn Group, one of the largest franchise operators, has entered into a new partnership with Ziosk, adding Ziosk's z Mini tablets with DigiSite Smart Table technology that allows customers to order and pay at the table "while maximizing team member productivity," the companies announced this week.
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The restaurant group said it made these changes to support team members while also meeting "guest expectations for elevated convenience." So, yes, Applebee's will still have waitstaff. It's just that customers can now order another round using the tablet instead of having to wait for their server to come back.
And just to be clear, not every Applebee's location in the U.S. is adopting the use of Ziosk tablets (there are about 1,500 currently), just the 500 or so owned by Flynn Group.
Applebee's
The new tablets will also serve as a way for Applebee's to spotlight seasonal specials and other promotions, along with providing options to pay or split the bill in addition to premium (a.k.a not free) entertainment options for guests.
Along with Applebee's, Flynn Group owns and operates more than 2,700 businesses in the U.S., Australia and New Zealand, including Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s and Planet Fitness franchises–many of which have also made a point to make customer service more efficient with recent changes, like utilizing artificial intelligence (AI) at drive-thrus.
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