Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service ...Middle East

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel’s Sales Manager at the time and now the GM, pushed to have GuestRevu implemented before the first guest even checked in. Having seen its value in a previous role, Difford knew that structured guest feedback was key to ensuring the hotel delivered the high-quality experiences they envisioned.

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