The IRS expects more than 140 million individual tax returns for 2024 to be filed this season, which has a deadline of April 15, 2025. That's a lot of taxpayers on hold. Over the past few years, the IRS has certainly made improvements on its phone service, as well as expanding online tools. Still, anyone who has tried calling the IRS knows it can seem impossible to get a real human to take your call.
Most callers either get frustrated with the long waits or fed up with the complicated phone tree that only leads from one automated message to another, so they simply hang up. If you do stick it out, the IRS claims this year's wait times average 12 minutes. That's a significant improvement from the 27-minute average from the past few years, but still—it's a headache. Plus, some phone lines may have longer wait times. The IRS also says the longest waits typically fall on Mondays and Tuesdays.
How to reach an actual person at the IRS: Use the 1-2-3 hack
The first question the automated system will ask you is to choose your language. Press 1 for English.
Next, press 3 once you hear “for all other questions.”
At this point, this real person you've reached is the operator who will direct your call to the right department. My operator estimated it would take me about five minutes to reach a real human agent in the right department, and they were right. I didn't have to waste any of my precious time listening to all those damn automated options, either.
Social Security numbers (SSN) and birth dates
Filing status (single, head of household, married filing joint, or married filing separate)
The tax return you’re calling about
What to do if you can’t get in touch with anyone at the IRS
If you live near a local IRS office, you may want to skip the main phone line and call it directly. They probably can’t answer your questions by phone, but your Taxpayer Assistance Center (see the state-by-state directory here) can schedule an appointment.
If you’re still having a hard time getting help from a real live person, try contacting the Taxpayer Advocate Service. It’s an independent office within the IRS that exists to help people with their ongoing tax issues.
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