The OC Clerk-Recorder Office is taking its services on the road with a van that will visit various community events offering a one-stop shop for obtaining and filing vital records.
The office soft-launched its new Clerk-Recorder on Wheels at a community resource event at Garden Grove High School Monday night where more than 20 people were able to access their birth, marriage or death certificates without traveling to the Santa Ana office.
For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) Show Caption1 of 5For the very first time the OC Clerk-Recorders office is taking its services on the road. Folks will be able to get on-the-spot help with records such as birth, marriage and death certificates in Garden Grove on Monday, April 7, 2025. (Sam Gangwer, Contributing Photographer) Expand“I’m always looking for ways to take our service to the people in Orange County,” Clerk-Recorder Hanh Nguyen said. “Innovation and automation is what we love to do here at our office.”
Nguyen said the van will be at many community events across the county and the services provided will depend on the event and the residents it is expected to reach. From the van, county staff will be able to supply clients with services such as copies of vital records, passport services and issue marriage licenses.
Customers wanting to visit the van in the future will be asked to register online, so when they get to the van, county staff already have their information. The van is cashless, Nguyen added.
“We’re going to have a QR code, so a customer just scans it in, fills out their form, and by the time they get to the front window, we’re ready to go,” Nguyen said. “We installed computers identical to what we have at our front window. We have our cashier system, we have our Clerk-Recorder docs. Imagine you’re coming through our window in our office, but now it’s inside the van.”
Pointing to the wildfires that have plagued Southern California in the past year, Nguyen added the van will also be able to assist victims of any natural disaster.
“I can take that van anywhere in any 34 cities and provide service to the people in Orange County anywhere,” Nguyen said. “If there is an emergency in Orange County, we’re going to be ready to go with our van and provide all the important documents like real property records, birth certificates, marriage certificates, death certificates, marriage licenses, anything. In an emergency, if that happens, we’re going to be ready to go.”
Residents can visit the Cler-Recorders website, ocrecorder.com, to find out where the Clerk-Recorder on Wheels will go next.
For Nguyen, it all comes back to innovation and bringing services directly to residents, he said.
Ten years ago, the Clerk-Recorders office adopted QR codes to simplify the appointment and application processes. At the height of the pandemic in 2020, Nguyen’s staff set up in ticket booths in the vacant Honda Center parking lot borrowed from the fairgrounds to hand out marriage certificates and continue uniting couples in matrimony while social distancing. Last year, the office launched a 24/7 chatbot that helps residents get answers to frequently asked questions.
“One of the biggest projects I’m working on this year is to automate fictitious business name (registration), which a business owner has to file with our office,” Nguyen said. “People have to come in or mail it into us. Soon, I hope people will be able to apply online and won’t even have to mail in or come in our office anymore.”
“What I love is to save money for the people in Orange County,” he added. “For us, with automation and innovation, we’re able to keep costs down.”
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