A KOHL’S shopper has demanded the store sorts out its customer service after a dismal experience.
They pleaded with the company to “do a better job” after battling to get a refund through every available avenue.
GettyKohl’s was forced to step in a pick up the case after the customer complained online[/caption] GettyThe exasperated shopper said she had tried numerous avenues to secure a refund – but to no avail[/caption]Frustrated, the customer took to social media to share their experience.
Linda Krystek started by begging: “Please do a better job of customer service.”
She then detailed her ordeal, writing: “I still have not received a refund, and I have contacted the online customer service chat three time, stopped in the store, and called the help desk.”
Even worse, the shopper revealed she was “conveniently disconnected after a 20 minute wait hold”.
Sharing complaints online can sometimes spur the offending shop into action, and that seems to be the case here.
A Kohl’s representative replied promptly to Linda’s grievance.
They wrote: “Hello, please send us a DM so we can assist you further.”
This is not the only time Kohl’s has been in the firing line lately.
Last month, the CEO was forced to step in and reassure customers that a new policy would be reversed after it caused uproar.
The retailer has been making some significant changes recently as it desperately tries to improve sales performance.
It’s cited losses for over 11 fiscal quarters in a row, with its stock value decreasing by more than 50 percent.
Newly-appointed CEO Ashley Buchanan has been making several moves to right the ship.
One of those efforts includes an amendment to Kohl’s Cash and coupons, a highly popular aspect of the shopping experience that it offers.
Customers frequently use the coupons and Kohl’s Cash to get deals on merchandise, but have encountered a lot of exclusions and restrictions on products to get the discounts.
Further turmoil came when the shop halted a popular perk – after revealing it would close 27 stores.
The outlet Cincinnati.com reported that Kohl’s would temporarily stop accepting Amazon returns.
The program was tested in 2017 and then rolled out nationwide, but some shoppers think it is “a headache” and not worth the effort.
At the time of the rollout, Kohl’s CFO Jill Timm said: “We’re really going to just continue to be focused on all of our initiatives to drive traffic, and Amazon is obviously one of those key items, Sephora being another one.”
A 2021 earnings call confirmed that Kohl’s had gained 2 million customers in the partnership.
GettyKohl’s has been trying out different strategies in an attempt to boost sales[/caption] Read More Details
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