A BEST Buy shopper blasted the company over a recent dispute surrounding their order.
The shopper said his order was cancelled and a refund would take time.
GettyA Best Buy shopper vented online about his refund[/caption]Best Buy replied to the complaint on X.
THE ISSUE
It began with a troubled order for a TV from the store.
X user Winston said on New Year’s Day that the company cancelled a Black Friday order.
It’s not clear why he had not yet received an order that was apparently placed over a month ago.
Winston claimed the company cancelled to make him buy a non-discounted TV.
“BB canceled my order bought on black friday, so I can go back and buy another TV at full price,” he said.
He added that he would get a refund for his discounted TV in 15 days.
“Thank you best buy,” he said. “Hope you go bankrupt soon!”
THE RESPONSE
A Best Buy customer service employee named Ezra replied to the X post.
“We would like to see if we can assist in any way,” he said, asking for a DM with more details.
It seems Winston may not have replied, as the next day, Ezra sent another X post.
“Just a heads up I will be leaving the office now,” he said, adding that he would be back in a couple of days.
“You will not receive a message after this message, please feel free to reach out to when I return to the office on Tuesday if you still need assistance,” he added.
It’s still unclear if Winston ever reached out.
MORE COMPLAINTS
The U.S. Sun tracks a variety of complaints by customers who find that shopping doesn’t go their way.
A Dollar General shopper recently made noise about a gift card policy that impacted their teenage son.
Target was recently blasted for what someone claimed was a “scam.”
Restaurants are also frequently faced with complaints online.
Subway was recently slammed for not serving enough meat.
Wawa is closing a location and shoppers found out from a note.
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