Ooredoo Group enhances customer experience with new solutions in AI, ML, fraud protection ...Qatar

      Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in Artificial Intelligence (AI), Machine Learning (ML), and fraud protection, among others, to enhance customer experience and service quality. The agreement for voice traffic, which aligns with Ooredoo Group’s strategic commitment to improving customer experience and quality of service for businesses and consumers, is the first such partnership of its kind in the region. Aziz Aluthman Fakhroo, managing director and Group CEO, Ooredoo, said: “For Ooredoo, this partnership is about reducing complexity and anticip

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