Abu Dhabi: Informing someone that their loved one is gravely ill is one of the most difficult job responsibilities for someone working in medicine. Yet, it is something that 22-year-old Esraa Al Agha had to do daily as a volunteer during the COVID-19 pandemic. Her voluntary work took the Jordanian medical student to health facilities across the country and her efforts have been recognised by the Frontline Heroes Office, even as she continues to support ongoing vaccination drives. Al Agha described her tireless volunteer work, conducting COVID tests and acting as a patient liaison person around the UAE as emotionally draining, but also the most gratifying role she had ever undertaken. “Imagi
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