Dubai Electricity and Water Authority receives highest score worldwide of 99.7% in the International Customer Experience Standard ...United Arab Emirates

Dubai: The Dubai Electricity and Water Authority (Dewa) announced that it has achieved the highest score worldwide of 99.7 per cent in the updated International Customer Experience Standard (ICXS2019) for the second consecutive year. The certificate, provided by the International Customer Experience Institute, is an international standard to evaluate the customer service experience in large organisations. It aims to help organisations manage and improve their customer experience and upgrade the quality of their services. Despite the challenges posed by the global pandemic, Dewa has continued to achieve exceptional scores in the certification and ensure high levels of customer happiness. The

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