A WOMAN suffered a frustrating ordeal with a dealership after trading in her old vehicle for her dream car.
Jenna Bowdary suffered a string of deceptive sales tactics while trying to custom order a Audi Q5 Sportback – leaving her paying through the roof.
TikTok/jennabheeJenna shares her frustrating ordeal with deceptive dealership tactics while ordering a custom Audi Q5 Sportback[/caption] ReutersOne woman’s Audi-buying experience turned into a costly nightmare[/caption] TikTok/jennabheeJenna’s journey led her from an Audi Q5 to finding the perfect Mercedes-Benz[/caption]Sharing her experience on TikTok, with her first video gaining over 197,000 views, Jenna – who goes by @jennabhee on the social media platform – went to a car dealership with the goal of trading in her aging sedan for a black Audi Q5 Sportback Legacy Edition.
She was clear about her preferences – she wanted sporty styling, a modern premium interior and a firm monthly budget to boot.
She was ready to buy and believed the process would be straightforward.
But after being told by the salesman, whose name has been changed to “Billy,” that her desired car wasn’t available within her budget, he convinced her to wait for a “new version” of the Audi Q5, which he claimed would have the sporty styling and premium features she wanted.
He added that it would be worth the wait and gave vague timelines, saying it might arrive in April or May.
He also convinced her to pre-customize the car, and Jenna chose a black-on-black Q5 Sportback with the Black Optic package.
Assured she wasn’t locked into anything – with no credit checks, money down and the option to walk away if the vehicle didn’t meet her expectations – Jenna said the dealership became increasingly vague over the weeks.
In fact, he rarely responded to her inquiries and provided no updates on pricing, specs or a firm delivery timeline.
Eventually, when the car did arrive after two months, it was nothing like what she had ordered.
For starters, the trim was gray instead of black, the body style was completely different – far from the sleek Sportback silhouette she wanted – and the grill and rims didn’t match her specifications.
Worse still, the price was $500 more per month than her stated budget.
Furthermore, she learned that the Black Optic package wasn’t even available until August and the model she originally wanted might have been phased out entirely.
She said: “Imagine ordering a Maybach and getting a… Lamborghini.”
Feeling misled and frustrated, Jenna refused to buy the car and took matters into her own hands, dropping by a nearby Mercedes-Benz dealership the next day and purchasing a new black sedan on the spot.
Unlike her experience with the Audi dealership, this transaction was straightforward and she was able to get a car that ticked all the boxes, without the hassle or deception.
Jenna finished by emphasizing the importance of having a backup plan and staying vigilant when dealing with car salespeople.
OFF TRACK
Elsewhere, another fuming driver has been stuck with a Jeep that he cannot drive – after a natural disaster left it unrepairable.
His finance company claims he owed them thousands of dollars, preventing him from buying a new vehicle.
The driver, Howard Welch, is still without a vehicle after the devastating Hurricane Helene flooded his Jeep, as reported by NBC affiliate WFLA.
“The storm brought catastrophic inland flooding, extreme winds, deadly storm surge, and numerous tornadoes that devastated portions of the southeastern United States and southern Appalachians,” as stated by the National Hurricane Center.
“Helene is responsible for at least 250 fatalities in the United States (including at least 176 direct deaths), making it thedeadliest hurricane in the contiguous U.S. since Katrina in 2005,” the agency reported.
Despite not being able to drive his Jeep for the last nine months, Welch’s finance company has started sending him bills again.
What to do if a dealership closes
If you recently bought a car or motorcycle from a dealership that suddently closed, you may feel anxious about how that affects you.
When you finance a new car or motorcycle or need warranty repairs done at an authorized dealership, a sudden closure can make some people think they’re out of options or worry their car will be repossessed.
If you’re in a situation that sounds like that, here are a few things you can do after receiving an official notice:
Notify the bank hosting your loan of the closure to make them aware. If the financing is done through the dealership itself, it’s important to contact the dealership or your salesperson to ask how to keep up your payments. Many dealerships will send the lien (the title and registration that will only be released to the buyer after the debt is paid) to a financial institution to keep. If the dealership cannot be contacted through traditional means, most states allow drivers to apply for the title and registration through the DMV. If you leased a car from a dealership that went out of business, instructions should be sent as to which dealership to bring your vehicle to when the lease expires. If not, contact the dealership. A factory warranty through the manufacturer will be honored at any other authorized dealership. However, an extended warranty through the dealership may not be honored at other repair shops, so it’s important to seek that information from the dealership as soon as possible.Source: Consumer Law Group
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