Coinbase was notified of the ransom demand on May 11, just a few days before reporting the incident to the Securities and Exchange Commission (SEC). The company has said the staff involved were fired and reported to law enforcement when their unauthorized access was detected, but they were still able to provide information to attackers.
Names, addresses, phone numbers, and emails
Masked bank account numbers and identifiers
Account data, such as balance snapshots and transaction history
The breach did not include login credentials, two-factor authentication (2FA) codes, or private keys, and hackers do not have access to customer funds, Coinbase Prime accounts, or customer hot or cold wallets.
What Coinbase customers need to do
Coinbase sent email notifications from the address no-reply@info.coinbase.com to all affected customers—these messages went out at 7:20 a.m. on May 15. Flagged accounts will have to go through several ID checks to make large withdrawals, so you may experience delays with transactions.
You can also take steps to secure your account, like enabling 2FA using a hardware key and turning on withdrawal allow-listing, which limits transfers to accounts in your address book that you know and trust. If you believe your account has been compromised, lock it down and contact security@coinbase.com.
Finally, Coinbase says they intend to reimburse customers who were tricked into sending funds to the attackers. You'll find more information in the notification email.
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