Rail fares are surging as Trainline makes £86m profits – and passengers are furious ...Middle East

The ticketing company has announced a profit of £86m for the year ending February, up 56 per cent compared to the year before.

However, critics argued third-party operators such as Trainline take money out of the railway system which should be used to make improvements and cut fares.

Trainline’s success has been built on promising to find customers the cheapest tickets and charging a commission.

“It often doesn’t offer the cheapest fares, and some tickets are invalid, forcing customers to pay again or face fines,” he said. The company also adds up to 4 per cent in booking fees on approximately one-third of transactions, Dempsey added.

The Government has begun the process of nationalising the railways by bringing private train companies under public ownership, directed by a new single operator known as Great British Railways (GBR).

While the Government has said it will continue to support a “thriving third-party retail market”, the move has caused some uncertainty about the future of Trainline. Its share price has fallen by a third since the start of the year.

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Johnbosco Nwogbo, from campaign group We Own It, said: “We cannot allow £86m to leave the system when it could be used for cutting fares. This just illustrates how much our railway system is not working for passengers.

“In reality, I don’t believe most people do any of that. People just want to get from Point A to Point B safely, on a clean and tidy train, quickly and cheaply.”

But Mr Nwogbo argued that ministers should be looking to put the likes of Trainline effectively out of business.

“What Great British Railways should be doing is removing those interests, simplifying tickets for people, and then we don’t need this tool,” he said.

However, in its annual report the company responded to speculation about the impact of GBR on its model by saying it is “taking an increasingly assertive stance with the Government to deliver on its commitment to deliver a fair, open and competitive future retail market”.

The Department for Transport has also been contacted for comment.

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