Marissa Wong Wern Chin, however, has received the spotlight for talking about toilets in Malaysia, gaining over 127,000 followers on TikTok for her toilet reviews.
“It started with food reviews. I was thinking why people like to watch food reviews because they can relate. They eat three times a day. So what is that one thing that is opposite from food review?
Lost in algorithms
“Due to the cultural differences, they did not understand the references. Hence, I aim to focus on Malaysians, which are my main viewers right now. They can relate and resonate with the content. It is also easier for me to explain the content. A lot of terms that we try to use in English do not apply. It might sound rude if I say it in English but in Malay, it is fine.”
Since making the switch, Wong has reviewed over 300 toilets in the past two years. She observed that Malaysian public toilets lack basic necessities such as proper lighting, water and soap.
“Toilets should also have soaps and ventilation as well. Toilets should be well-ventilated and either have a window or fan. These are important criteria.”
Surprisingly, toilets at fancy venues such as cafes, restaurants and shopping malls are lacking when it comes to providing these basic necessities. While they may have aesthetically pleasing exteriors and interiors, their toilets are not well-maintained. Toilets at petrol stations, in comparison, offer better facilities.
Feedback welcome
“I mentioned how everything was nice and felt good, except the toilet. I mentioned how the ventilation was bad. After a few months, I returned to eat there and they recognised me. They encouraged me to visit the toilet and to my surprise, they followed all my suggestions. This time around, they added ventilation, perfume, soap and light.”
That said, businesses are not entirely to blame for dirty public toilets. Users also have contributed to this, Wong has seen the effects of irresponsible toilet etiquette. From unflushed poop to toilet items being stolen, Wong believes heavy punishment should be levied to improve the condition of public toilets throughout the country.
Pushing for more change
“With topics such as this, if the delivery is done too seriously, the public might be bored and would not engage with it. But if I come into the picture, I can make it more interesting by injecting some fun and humour into it.”
Content-wise, she aims to review over 100 toilets this year, including facilities outside the Klang Valley such as at famous tourist destinations.
“If I can improve the toilets at tourist places, it will give them a better impression when they come over. Other than that, I am looking at reviewing refurbished toilets such as rest and relaxation toilets,” she added.
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