A SHOPPER at BJ’s was left fuming after an unsatisfactory experience with customer service.
The wholesale retailer responded to the customer on social media.
GettyBJ’s stores are only accessible to paid members, including with a 1-day pass[/caption]A customer at BJ’s Wholesale Club was upset after trying to cancel her membership renewal.
The attempt to cancel resulted in a confusing situation that left the shopper outraged.
BJ’s – a warehouse chain that rivals Costco and Sam’s Club – is available only for members who pay an annual fee, or a 1-day online pass.
The shopper claims that a membership she had already paid for was terminated when she simply tried to cancel her membership renewal.
The displeased customer took to social media to complain.
“If you have a choice between [BJ’s], Costco, or Sam’s, stay away from @BJsWholesale,” the customer wrote on X.
“Horrible customer service that only makes things worse. Cancelling a renewal should not cancel current membership, and fixing it should be simple.”
BJ’s official account promptly replied, promising to refine its customer service.
“Your feedback means a lot to us, and we want you to know that it has been well received,” the account said.
“We are dedicated to continuously improving our services and products to make your shopping experience even better.”
The customer was not satisfied with the response, and continued a dialogue with the company in the replies.
“Apparently not,” the customer wrote.
“Because I still have not had a response, and my plans changed because I was not able to get there today. You canceled my paid for membership because I did not renew!”
BJ’s offered the customer to DM or email customer service directly so that the company could investigate.
She claimed that she had already spoken to someone on the phone.
“You’d think it would be an easy fix,” the customer wrote.
“But you’d be wrong.”
BJ’s Wholesale Club did not immediately respond to the U.S. Sun’s request for comment.
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