As of March 5, plant-based milks will be a standard option for Dunkin' beverages, a spokesperson for the popular chain told USA Today in an email this week—a change that was made in response to customer feedback.
In December 2023, a class-action lawsuit was filed in the U.S. District Court in Northern California seeking $5 million in damages from Dunkin' on behalf of 10 customers—all of whom are lactose intolerant or have milk allergies—who requested non-dairy substitutions.
Related: Fans Declare Dunkin’s Newest Refresher-Inspired Items Taste ‘Awesome’: ‘I Need These'
Keith Gibson and Bogdan Enica, attorneys for the plaintiffs, consider the surchage drop a "win for disabled consumers," as they told USA Today in a statement.
Dunkin' isn't the first coffee chain to stop charging extra for non-dairy milk.
Some stipulations apply, however, as beverages must be served "in a ceramic mug, glass, or clean personal cup" to be eligible for refill and some drink options are excluded from the offer, including Cold Brew and Nitro Cold Brew, Iced Tea Lemonade, flavored Iced Tea, and Starbucks Refreshers bases.
Next: Dunkin’ Fans Celebrate Long-Awaited New Spring Menu Addition: "It’s About Time"
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