TARGET is under fire once again for its self-checkout policies after a frustrated customer demanded a “mandatory” policy in all stores.
The drama unfolded after the shopper, who goes by @sdtgemini on X, said their daughter was left unable to pay for her items at the Staten Island Charleston Target.
GettyA customer claimed their daughter was left unable to pay for her items[/caption] GettyThis isn’t the first time Target’s self-checkout practices have sparked backlash[/caption]Complaining about the retailer’s reliance on card-only kiosks and limited cashier lanes, the customer wrote: “@Target why does the self-checkout not take cash at your Staten Island Charleston store?
“My teenage daughter does not have a card and should still be able to do self-checkout.”
A Target representative responded with a polite but slightly vague reply.
They said: “Hi- I am sorry to hear you were having issues with check out in store.
“Some registers do not accept cash, and you will have to speak to leadership in the store.”
Not satisfied, the shopper fired back, demanding change: “Maybe you should make it mandatory for at least one register in each store to accept cash as a policy.
“If there is no policy there is no incentive to make a change.”
Promising to escalate the complaint, Target replied: ” Thanks for the follow-up message!
“We’ll share your feedback with our Staten Island Store leadership team and store operations teams.
“Thanks for helping us make this store even better and have an awesome day!”
This isn’t the first time Target’s self-checkout practices have sparked outrage.
Shoppers across the country have aired grievances about cash not being accepted at many kiosks, often leaving them with no clear way to pay.
One frustrated Target shopper previously demanded answers after finding herself unable to pay due to store policies on self-checkout.
The woman, who goes by @texangirl123, called out the company in a fiery post on X, formerly Twitter.
She wrote: “Please explain how you do not accept cash in self-service checkout but do not have any lanes open? (Mind you 4 employees hanging out around self-service and 2 checking receipt at the door.)”
Her grievance echoes a growing number of complaints from customers about Target’s increasing reliance on self-checkout kiosks and reduced traditional cashier lanes.
Target had not yet responded to her query.
The issue stems from Target’s self-checkout policies. Most of its 1,963 stores nationwide offer self-checkout kiosks, but many are card-only, leaving cash-paying customers in a bind.
While some kiosks do accept cash, availability varies by store and is sometimes further limited by maintenance or operational decisions.
The lack of open cashier lanes compounds the problem.
Shoppers have been left stranded with no clear way to pay and little support from store staff, who are often stationed near self-checkout areas rather than operating traditional registers.
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