OpenAI announced the ChatGPT phone line on Thursday, Dec. 19. (To be clear, it's not April 1.) The number—which is literally 1-800-CHATGPT (1-800-242-8478), is entirely free to call, although OpenAI warns carrier fees may apply. If you prefer to text, you can message the number on WhatsApp. (Regular SMS is not supported.) You don't need a ChatGPT account in order to talk to the bot: Just call or message the number, and you'll get a response .
You should know that OpenAI will retain your phone calls and messages with 1-800-CHATGPT, and will associate those chats with the phone number you use to call or message the bot.
What's it like calling ChatGPT?
That is, until I had a relatively creepy interaction with the bot. After chatting for a couple minutes, I thought I'd see if ChatGPT would hang up if I asked it to. At first, it said something along the lines of being here to help, but didn't actually hang up the call. So I asked again. No answer. I asked a second time. No answer. I said, "Hello?" No answer. Cue panic.
While unnerving, I think the problem is that ChatGPT has trouble understanding certain questions when asked over the phone this way. Some questions it answers with no problems, while others it seems to get wrong. I asked "Who's the president?" on another call, and the bot thought I was asking about user privacy. But when I say "Who's the President of the United States?" it got it.
Calling ChatGPT definitely puts up some roadblocks that aren't there with the dedicated app, but, otherwise, it's the usual ChatGPT experience. If you love that, great. If you don't, you probably won't use this. The perk here, I suppose, is you can call ChatGPT without an account. But, barring some rare cases, I don't see that being a big plus for most people.
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