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‘Learned helplessness is frustrating’: This customer service worker reminds us to Google before calling ...Middle East
Googling basic questions before reaching out to customer service representatives should be a given. Unfortunately, this customer service worker explained that some people desperately need to be told what to do. TikTok user @chckpeass is asked to answer easily Googleable questions for customers on a regular basis. To teach them a lesson, the TikToker puts these customers on hold and then feigns disconnection from the line. This then (hopefully) prompts these customers to Google the answers for themselves. If that doesn’t work, they politely guide them to Google the answer to their question.
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