Recently, Natwest customers have been facing a significant issue with their mobile banking app. Reports have been flooding in regarding the inability to access the Natwest app, leaving customers frustrated and concerned about the security of their financial information.
The Natwest app is a crucial tool for many customers who rely on it for everyday banking tasks such as checking balances, transferring funds, and making payments. The sudden outage of the app has disrupted these essential functions, causing inconvenience and disruption to users.
One user on X said: "@NatWest_Help I cannot get into my online banking or use the app. I have been trying to do this for hours! Really inconvenient as I need to send some payments!! When will this be resolved??"
Another said: "@NatWest_Help your mobile app and online banking are still down. Your service status page is out of date and my internet connection is fine. Update soon please?"
In response, the NatWest help account said the issue is 'currently being looked into' by the tech team. The account said: "Good morning! We're aware that customers currently aren't able to access their app or online banking.
"We've reported this internally and it's currently being looked into by our tech team. We're hoping this will be resolved as soon as possible."
Natwest received a surge in reports of issues on outage tracking website Downdetector.com.
As of 7.36am, Natwest had seen nearly 4,000 reports of an outage. Most of the reports related to either mobile banking or online banking, with some users flagging issues with logging in online.
In response, the NatWest help account said the issue is 'currently being looked into' by the tech team. The account said: "Good morning! We're aware that customers currently aren't able to access their app or online banking.
"We've reported this internally and it's currently being looked into by our tech team. We're hoping this will be resolved as soon as possible."
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