The BGL Business Services Insider - The Mid-Game Pivot: Contact Center Industry Adjusts Rapidly to Market Forces

the bgl business services insider the mid game pivot contact center industry adjusts rapidly to market forces

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CLEVELAND, Sept. 22, 2022 /PRNewswire/ -- Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement, according to an industry report released by the Business...

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The BGL Business Services Insider - The Mid-Game Pivot: Contact Center

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PR Newswire The BGL Business Services Insider - The Mid-Game Pivot: Contact Center Industry Adjusts Rapidly to Market Forces CLEVELAND, Sept. 22, 2022 /PRNewswire/ -- Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement, according to an industry report released by the Business...

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