Worst areas for New Year travel disruption and how to claim compensation ...Middle East

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As Edinburgh’s outdoor Hogmanay events were scrapped and London’s City Hall said it was “monitoring the weather” ahead of its own displays, a Met Office amber “danger-to-life” warning for heavy rain remains in Scotland.

Weather warnings and what to expect on roads

In Scotland, the rare “danger to life” caution applies to pockets of the nation, but as of Tuesday afternoon there are 41 flood warnings and 10 flood alerts in place. You can check if your area is affected on the Scottish Environment Protection Agency’s website.

The A832 from Fortrose to Avoch, Black Isle remains closed following a landslide on Tuesday morning, and Scottish police say not only is the road likely to remain closed for some time, but that motorists should plan ahead and follow diversions too.

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In Wales, there are currently two flood alerts in place – check them here – and, in Northern Ireland, there is no dedicated flood tracking system in place, but you can report an incident by calling 0300 2000 100.

There’s a yellow warning for wind until 11pm on the 31st across parts of northern England, and a day-long yellow warning for rain will come into force across much of Wales and north-west England from 6pm on Tuesday.

What to know about rail travel

Train operator ScotRail has confirmed its services are disrupted by speed restrictions on many routes due to “very heavy rainfall”.

In the capital, the UK’s busiest station, London Liverpool Street, will remain closed due to Network Rail’s ongoing engineering work. It will reopen on 2 January, but check before you travel.

ScotRail has seen significant disruption on many of its routes (Photo by Ken Jack/Getty Images)

Avanti West Coast is running a “significantly reduced” service on New Year’s Eve and Thursday, 2 January due to a walkout by RMT union members.

On 31 December, it’s running one train per hour between Euston and stations in Birmingham, Manchester and Preston, with a limited service to Glasgow.

For full details of the strike, check Avanti’s website.

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Check your airline’s website and social media channels, and the website of the airport you’re flying from, for the latest information.

Your consumer rights

National Rail has Delay Repay, a nationwide scheme that is a straightforward way to get compensation for delayed train journeys – it typically applies to delays of 15 minutes or more.

You can claim through your train company’s website if you are delayed.

Flights

You may also be due compensation, depending on the length of the delay. However, compensation may not apply if the disruption is due to bad weather.

“The courts have previously said that in order for bad weather to be classed as extraordinary it must be ‘freakish’ or ‘wholly exceptional’.”

That means that typical winter weather, like flooding and high winds, are considered normal.

Know your rights when it comes to flight cancellations and disruption (Photo: Andy Soloman/UCG/Universal Images Group via Getty Images)

“Regardless of the reason for a cancellation, a passenger is always entitled to a full refund or free replacement flight [for a cancelled or severely delayed flight] on a date and time convenient for them.”

If a passenger’s flight is diverted, the airline must get them to their original destination.

Airlines are permitted to offer you a refund in vouchers, rather than cash, but passengers are allowed to insist on a monetary refund.

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